Frequently Asked Questions
Everything you need to know about shopping with Bratteli Family Stores.
What is your standard shipping timeframe?
We typically process orders within 1-2 business days. Standard domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How can I return an item that doesn't fit?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label and start your refund or exchange process.
Are your clothing items true to size?
Most of our garments follow standard US sizing. However, since we curate pieces from various designers, we recommend checking the specific 'Size Guide' located on each product page for precise measurements.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments through Afterpay and Klarna.
How do I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer sustainable or eco-friendly fashion options?
Yes, we are committed to conscious fashion. Look for the 'Eco-Choice' badge on our product listings to find items made from organic cotton, recycled polyester, and ethically sourced materials.